Contact & Support

For most things, email is the fastest path: hello@tracksynk.com. A real person reads every one and replies, usually within a working day.

If you'd rather use a form, the contact form at /contact lands in the same inbox. The form is helpful when you want to write a structured message (name, email, subject, message) but the underlying delivery is identical.

• Account questions (sign-in trouble, deletion requests, payouts not arriving)
• Licence questions (which tier fits, can a track be licensed for a specific use, dispute resolution)
• Artist applications (status of a URL submission, questions about the upload flow)
• Roster / partnership / press enquiries
• Bug reports and feature requests
• Anything else you'd like a human to weigh in on

We can't grant rights that the artist hasn't licensed (we mediate, but the artist owns the work). We can't refund sync licences after delivery for "change of mind" reasons. We can't speed up Stripe Express verification (that's Stripe's process, not ours).

For broadcast, sync, exclusivity, or bespoke deals specifically, the CustomSynk contact form at /customsynk/contact is the right channel. It routes the same place but lets you describe the project in structured form so we can come back with the right information.

Most responses go out within a working day. We're based across Tasman and European time zones, so something sent Friday evening NZ time might land Monday NZ time back. Urgent things get faster handling.

Check your spam folder for replies from hello@mail.tracksynk.com (some inboxes route us there on first contact). If three working days have passed with no reply, send a follow-up.