HELP CENTRE
↗ STILL STUCK? hello@tracksynk.comHelp centre.
Plain answers to the questions people actually ask. 18 articles across 4 sections. If something’s missing, email hello@tracksynk.com and we’ll write it.
For people finding music.
Browse, search, save, licence, download. The full creator path.
Getting StartedSign up, find music, save tracks, licence your first one.
→Finding & Saving TracksBrowse filters, AI search, tracklists, artist profiles, curated mixes.
→Sync Licensing ExplainedWhat sync is, the four tiers, picking the right one, costs.
→Buying & DownloadingStripe payment, what arrives, re-download, CustomSynk delivery.
→Content ID & Copyright ClaimsWhat it is, how Tracksynk handles it, what to do if claimed.
→For artists joining the roster.
From URL submission to upload, pricing, payouts, and sales.
URL Submission & Unlocking UploadsWhy we gate uploads, how to submit, what happens next.
→Setting Up Your Artist ProfileMulti-identity, required fields, banner image, editing.
→Uploading & Managing TracksManual vs Smart Upload, approval timing, editing, soft-delete.
→Licensing & PricingTier pricing, recommendations, Personal Use, CustomSynk opt-in.
→Getting PaidStripe Express setup, payout cadence, country support, tax.
→Sales & AnalyticsSales tab, aggregate stats, best-selling tracks, refunds.
→Settings, alerts, and fixes.
Account management, email preferences, when things go sideways.
The platform itself.
Who we are, what we’re about, how to reach us, the legal bit.
Can’t find what you need?
A real person reads every message. Usually back within a working day. Email is the fastest path; the form works too.